Frequently Asked Questions (FAQ)

Below you'll find answers to the questions we get asked the most. If you can not find the answer to your question, feel free to join our discord and ask away there!

Click the register button in the top right of the website or click here.
From the website, click on My Clan button in the top right. Then in the left navigation area under Clan Manager select the Update Citadel Reset Time link. Enter the appropriate times and hit the save button.
You have to validate your RSN before you can access your clan. Go here to validate, and follow the directions.
By default, the minimum rank required for accessing the Clan Admin and/or Clan Manager section of the website is Deputy Owner. If your rank is below that, you'll need to ask a higher rank to give your rank access, by editing it under the Properties page.
We created this so that clans had access to all their data in one place, many already used Google Spreadsheets so we implemented it on there.
Log into a world in RuneScape and type the command _User Validate RSN where RSN is your Username in-game. Follow the prompts as they are messaged to you.
This can be due to more reasons.
  1. To be able to track Caps and Visits to the Citadel, a Miscs setting needs to be check in their RuneMetric Event Logs settings. This guide will provide all the info you need to setup your alog correctly: Adventure Log Guide
  2. If your member logs a lot of things and is very active in game, then they spam their alog which will push the cap out and the update script won't see it potentially. The alog only contains the 20 latest logs!
At this time it does not interact with any other bots, it is a stand alone bot.
The update process is a rolling update. The servers processing updates look for the clan that was updated the furthest away in date and update that clan. Update times can vary widely depending on API speed, data to process, and the number of servers we have running the updater.
No, it updates automatically every day.
Currently the clans are updated 2-3 times a day, and the users takes 2-3 days for a round trip.
Ask them to set their RuneMetrics / Adventurer's log to public, and to check the misc's setting in game. We can't collect any data otherwise.
You can tell them to follow this guide: Adventure Log Guide
The RSClanAdmin & Clan_Bot is maintained by the Bot Crew, who generously give their free time to maintain and upkeep the website & bot, and to provide support. However, it costs money to keep things running, so if you are able, please consider donating! Anything you have to give is welcome.
More information can be found on the Donations page.
No, we use Jagex's/RuneScape's APIs to collect the data. More info at RuneScape Wiki.