How it works
Clan inactivity
Clans that nobody uses are warned, then deactivated so their data stops syncing. Here is exactly when that happens and how to avoid it.
What counts as using Clan_Bot
Clan_Bot remembers the last time anyone used it for your clan. Any of these counts:
- running a Clan_Bot command in your clan's Discord server, including opening or using a
/clanadminpanel, - awarding points, or picking from a command's autocomplete list,
- a verified member of the clan opening the clan on the website.
These do not count:
- the automatic syncing of your member list and player data, however active your members are in game,
- webhook messages Clan_Bot posts to your server,
- Clan_Bot staff looking at your clan.
One use by one member is enough. It resets the clock completely and cancels any warnings already sent.
Timeline
A clan is deactivated after 60 days without use. Before that it gets two warnings:
| Days without use | What happens |
|---|---|
| 46 | First warning: 14 days left |
| 53 | Second warning: 7 days left |
| 60 | The clan is deactivated |
Clan_Bot checks every hour. It always sends both warnings before deactivating a clan, and never deactivates a clan sooner than 7 days after the second warning, even if it was offline for a while and fell behind.
Where warnings are sent
Warnings go to your clan's webhooks of type ClanBot notices. If you have none, they go to the oldest active webhook you have instead. If the clan has no webhooks at all, no message can be sent, but the timeline still runs, so a clan without webhooks gets no warning.
Add a notices webhook
A ClanBot notices webhook pointing at a channel your staff read is the only way to be warned. See the webhooks guide to set one up.
What deactivation means
- The member list, ranks and player data stop syncing, and no more webhook messages are sent.
- Clan_Bot commands in your server answer with a message explaining that the clan was deactivated.
- Nothing is deleted. Members, points, history, settings and webhooks are all kept as they were.
A last notice is sent through the same webhooks when the clan is deactivated.
Getting a clan back
A deactivated clan can only be reactivated by Clan_Bot staff. Ask in our Discord server. Once reactivated, syncing picks up where it left off and the 60 day clock starts again from that moment.
Other reasons a clan is deactivated
A clan that no longer exists on the RuneScape hiscores (usually because it was renamed or disbanded) is deactivated too, after repeated failed syncs over at least a day. See Clan syncing.